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Activate your TravelSIM

An account is required to activate a TravelSIM.

Create an account

If you purchased your TravelSIM in-store or aquired it as part of a package, you'll need to make a TravelSIM account to activate a SIM.

Create Account

Add to my account

If you purchased your TravelSIM through this website, or this is your second TravelSIM, you will already have
an account.

Add my TravelSIM

Activate Replacement SIM →

Enter your Activation Key

TravelSIM card
Checking....

Thank you, we're just checking the activation key...

${ activationKeyResponse.message }

Australia Post TravelSIM


It looks like you're trying to activate an Australia Post TravelSIM. Click the button below to be taken to the correct website.

Australia Post TravelSIM website

Replace an existing SIM

To replace your existing SIM, you will need to chat with our customer support team.

Use an existing mobile number?

You have the option to transfer your current Australian mobile number for your TravelSIM service.

A mobile number can only be transferred once every 30 days.

By requesting a transfer, you acknowledge you are cancelling your current mobile service and your current provider may charge fees or charges.

Information we need


It is your responsibility to check the terms and conditions of your current service provider in relation to the mobile number you are transferring to TravelSIM as you may have to pay a penalty or cancellation fees and there may be other consequences if you are ending an existing contract early.

*You may need to contact your provider to get this

I authorise TravelSIM Australia to transfer this number. I also confirm that this is my mobile account and that I have authority to request the transfer of this number. I also understand that TravelSIM Australia will only transfer my number once the details associated with my previous provider have been successfully validated. I’m also aware that if my handset is from another provider it might need to be unlocked and TravelSIM Australia can’t do this for me.

I understand and accept that by transferring my number I am terminating any contract with my previous provider, that no credit will carry over from the address is required in order to receive transfer completion notification. I understand that information may be provided to other people to assist with account setup such as porting or fraud teams.

I understand that the number transfer will be rejected by my current mobile provider if the date of birth or account number I provide is incorrect, or if my mobile number is currently disconnected. TravelSIM Australia will make reasonable efforts to let me know about transfer completion on the day it happens, and will also let me know if there are any delays along the way that stop them completing the transfer (this includes incorrect information provided by the customer like, incorrect account number or date of birth).

Transfers will usually take only a few hours during business hours but may take longer. They are usually complete within 3 business days. You can continue to use your old sim card until it stops working, there may be a short period of service interruption while your number transfers. Your TravelSIM Australia sim card should be active shortly afterward or by 8pm that same day.

I acknowledge that my mobile number that I am transferring to TravelSIM Australia may be supplied to other carriers to allow call and messaging routing, complaint handling and network fault management.By confirming to the Transfer I agree to enter into a new agreement with TravelSIM Australia. If I choose a TravelSIM Australia no lock-in contracts I’m free to leave whenever I want and if I choose a plan with a contract there are charges with terminating this contract early.

For TravelSIM Australia no lock-in contract plans or any TravelSIM Australia product paid monthly without a contract: If I leave before the end of my plan period TravelSIM Australia won’t refund the amount of my monthly payment.

I agree to TravelSIM Australia performing a credit check on my details if on Post-Paid/Contract. I agree to begin the transfer to TravelSIM Australia today.

Please correct the following error(s):

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Account

Create a new account

If you're a new customer, register an account now.

Login to an account

If you bought your SIM online, you'll already have an account.

Create an account

Enter your details below to create an account. If you want this new SIM activated under an existing account, please log in here.

Registering....

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Please correct the following error(s):

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Travel details

We're almost there! We just need some additional information so we can provide a great experience.

Your next trip


Next...

Please correct the following error(s):

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Login to your account

If you bought your SIM online, you'll already have an account. Or you can create an account

Add credit & Data for use overseas

Hi ${ accountInformation.firstName }, add credit to make calls, send SMS and get online in over 180 countries. Plus, with our Zone 1 data packs you get over 80% more data in over 90+ Zone 1 countries.

Remember, with TravelSIM it is free to receive calls and SMS in over 180 countries - saving you on every inbound contact!

Add Overseas Credit

Add Zone 1 Data *

Your order summary

$25 activation credit
$0
${ product.title }
${ product.price }
Order total:
${ getUpsellTotal() }

* Use on board cruise ships and airlines is not included in Zone 1 or 2. Zone 1 Data Pack for use in Zone 1 countries only.

Before you depart!

Hi ${ accountInformation.firstName }, Save your Overseas Credit for overseas.

Choose one of our 30-day Pre-Departure Packs so you can use your SIM before you depart without using any of your Overseas Credit.

30 Day Pre-Departure Packs

Your order summary

$25 activation credit
$0
${ product.title }
${ product.price }
Order total:
${ getUpsellTotal() }

Identity Verification

We are required to conduct an identity check during SIM activation. The quickest and easiest way is to enter your credit card details below. We will make a temporary charge of $1, which we immediately refund once upon successful payment.

You can even choose to save this payment method for safer transactions while travelling (recharge, adding data etc).

Other methods >

Please wait...

We're setting you up and getting your account ready. Please don't refresh the page or navigate away, this may take a minute or so.

Success

Your TravelSIM activation order (Order ID:${orderId }) has been received.

Your TravelSIM phone number will be ${ activationResponse.phone_number_assigned }


So what happens next?

1: You'll receive an email shortly confirming we have received your activation request.

2: Activation usually happens within 20 minutes and you will receive an email confirming successful activation and your mobile number.

Occassionally there can be delays and we will email you if this happens.


Transferring your number:

Transferring your existing number from another provider can take 1-3 business days. Keep your old SIM card in your phone until you receive email confirmation from TravelSIM that your transfer is complete. Unfortunately, delays can occur due to the existing carrier which are outside of our control.