Is your 3G/4G mobile phone or tablet compatible?
All modern mobile phones and cellular capable tablets are 3G, 4G or 5G and use either Micro or Nano SIM card sizes. All TravelSIMs are sent as a TriSIM which combines all 3 standard SIM card sizes into one easy-to-use card. Simply 'pop' out the size you need for your device.
NOTE: Keep the rest of the SIM size parts in a safe place just incase you want to use your TravelSIM in a new device.
Is your mobile phone or tablet network unlocked?
What is network locking?
If your device was purchased with a network carrier plan (eg Telstra, Optus, Vodafone) there is a chance your device will be network locked. This means you can only use a SIM card from the network carrier your device is locked to.
How do I know if my device is locked?
This is easy. First, you need to know what network it might be locked to. If you're currently using it, it should say the network carrier name in the top left corner. To check if it's locked, insert a SIM card from a different provider and see if calls and text work. If you don't have another carrier SIM handy, you can get cheap SIM cards from most supermarkets or you can just borrow a friends for a few minutes.
How can I unlock my device?
If you device is network locked, you will need to request to have your device unlocked by contacting the network carrier it's locked to. This can often be done via a form on their website or a simple phone call.
NOTE: If your device is under 2 years old, there may be fees from the network carrier to unlock.
Start with just a TravelSIM Starter Pack (includes SIM + $25 Overseas Credit) and be prepared with Overseas Credit and a Zone 1 Data Pack.
1 When compared to the Zone 1 data rate of 15c per mb for the same volume of data.