Claim your complimentary TravelSIM upgrade. 

Enter your details below and we will post you a fully activated TravelSIM ready for your next adventure! 

TravelSIM:
Address:
Next Trip:
Return Date:

If the TravelSIM field above is blank, please go back to your email and click the link that says 'upgrade' next to the TravelSIM phone number. You'll need to repeat this process if you have multiple TravelSIMs.

Thank you!

Your complimentary SIM upgrade request has been received.

Why upgrade?


Even though this is a FREE upgrade, you'll definitely want the NEW TravelSIM. 

Our best rates in more countries


Our 90+ countries with Zone 1 rates now covers 92% of destinations Australians visited last year.1 

That's 76% more countries with Zone 1 coverage.

(see rates further down the page)


You can't control who calls you so why should you have to pay for it?

With the new TravelSIM you will not be charged to receive calls in all Zone 1 and 2 countries (over 180 countries in total).


More data. In more locations


Data is king these days. Now you can enjoy 1, 3, 5 or 10GB Data Packs in over 90 Zone 1 countries. It's not just Europe anymore!

What about Zone 1 data across the USA, China, Indonesia (Bali), Thailand, Singapore, India, Japan, all of Europe and many more counties?


Of course we kept the things you already loved - like FREE SMS between TravelSIM numbers

So if you're travelling with others, stay safe and connected with FREE SMS when you each have a TravelSIM.

Claim your FREE TravelSIM


Want to learn more or have some questions? Please scroll down or click the heading to view more:

Zone Countries and Destinations


Click a Zone to view our full list of countries and destinations in each zone.

Zone 1 Destinations

  • Afghanistan
  • Albania
  • Armenia
  • Austria
  • Azerbaijan 
  • Bali 
  • Bangladesh 
  • Belarus 
  • Belgium 
  • Bhutan* 
  • Bosnia and Herzegovina
  • Brunei Darussalam
  • Bulgaria 
  • Cambodia 
  • Canada 
  • China 
  • Croatia 
  • Cyprus 
  • Czech Republic 
  • Denmark 
  • England 
  • Estonia 
  • Faroe Islands 
  • Fiji 
  • Finland 
  • France 

  • French Polynesia 
  • Georgia 
  • Germany 
  • Gibraltar 
  • Greece 
  • Greenland 
  • Guam 
  • Guernsey 
  • Hawaii 
  • Hong Kong 
  • Hungary 
  • Iceland 
  • India 
  • Indonesia 
  • Ireland 
  • Isle of Man 
  • Italy 
  • Japan 
  • Jersey 
  • Kazakhstan 
  • Kiribati* 
  • Kyrgyzstan 
  • Laos 
  • Latvia 
  • Liechtenstein 
  • Lithuania 

  • Luxembourg 
  • Macau 
  • Macedonia 
  • Malaysia 
  • Malta 
  • Monaco 
  • Mongolia 
  • Montenegro 
  • Myanmar 
  • Nauru 
  • Nepal 
  • Netherlands 
  • New Caledonia* 
  • New Zealand 
  • Norfolk Island* 
  • Norway 
  • Noumea* 
  • Pakistan 
  • Papua New Guinea 
  • Philippines 
  • Poland 
  • Portugal 
  • Puerto Rico 
  • Romania 
  • Russia 
  • Samoa 

  • San Marino 
  • Scotland 
  • Serbia 
  • Singapore 
  • Slovakia 
  • Slovenia 
  • Solomon Islands 
  • South Korea 
  • Spain 
  • Sri Lanka 
  • Sweden 
  • Switzerland 
  • Taiwan 
  • Tajikistan 
  • Thailand 
  • Timor-Leste 
  • Tonga 
  • Turkey 
  • Ukraine
  • United Arab Emirates 
  • United Kingdom 
  • United States 
  • Uzbekistan 
  • Vanuatu 
  • Vatican City 
  • Virgin Islands 
  • Wales

*Data is not currently available

Zone 2 Destinations

  • Algeria* 
  • Anguilla 
  • Antigua and Barbuda
  • Argentina 
  • Aruba 
  • Bahrain 
  • Barbados 
  • Belize* 
  • Bermuda 
  • Bolivia 
  • Bonaire 
  • Botswana 
  • Brazil 
  • Burkina Faso 
  • Cameroon 
  • Cayman Islands 
  • Chad 
  • Chile 
  • Colombia 
  • Congo, Democratic Republic of the 
  • Cook Islands 
  • Costa Rica 

  • Cote D’lvoire* 
  • Curacao & Bonaire 
  • Dominica 
  • Dominican Republic 
  • Ecuador 
  • Egypt 
  • El Salvador 
  • Ethiopia* 
  • Fed States of Micronesia*
  • French Guiana* 
  • Gambia 
  • Ghana 
  • Grenada 
  • Guatemala* 
  • Guinea* 
  • Guinea-Bissau* 
  • Guyana 
  • Haiti 
  • Iran* 
  • Iraq* 
  • Israel 
  • Jamaica 
  • Jordan

  • Kenya 
  • Kuwait* 
  • Lebanon* 
  • Liberia* 
  • Madagascar 
  • Malawi* 
  • Mauritania* 
  • Mauritius 
  • Mexico 
  • Morocco* 
  • Mozambique 
  • Namibia* 
  • Nicaragua 
  • Nigeria 
  • Oman 
  • Palestine 
  • Panama 
  • Paraguay* 
  • Peru 
  • Qatar 
  • Réunion Island* 
  • Rwanda 
  • Saint Kitts and Nevis 

  • Saint Lucia 
  • Saint Vincent and the Grenadines 
  • Saudi Arabia 
  • Senegal* 
  • Seychelles 
  • Sierra Leone* 
  • South Africa 
  • South Sudan* 
  • Sudan
  • Syria* 
  • Tanzania 
  • Trinidad and Tobago 
  • Tunisia* 
  • Turks And Caicos Islands 
  • Uganda 
  • Uruguay 
  • Venezuela 
  • Vietnam 
  • Yemen* 
  • Zambia 
  • Zimbabwe

*Data is currently not available

Zone 3 - Onboard Cruise Ships and Airlines

We are proud to offer coverage on board cruise ships and airlines but please be aware you are charged at Zone 3 rates. 

To avoid unexpected costs, data/internet usage is blocked by default but can be unblocked upon request. To control costs, once you disembark your cruise ship or aircraft we recommend powering your phone off and then back on again to ensure you connect to the relevant Zone 1 or Zone 2 network on land.

Zone Rates and Data Packs


 Zone 1Zone 2Zone 3
Data (per MB)$0.15$0.80$2.15
Make Calls (per min)$0.25$1.00$4.25
Receive Calls (per min)FREEFREE$4.25
Send SMS$0.25$0.50$1.50
Receive SMSFREEFREEFREE

View our countries and destinations for a full zone list. Onboard cruise ships and airlines are charged at Zone 3 rates.

Zone 1 data packs

Save more than 80% on data costs in 90+ Zone 1 countries3

1GB
$25

3GB
$70

5GB
$110

10GB
$200

Frequently asked questions


Why is there new TravelSIM?

We asked over 10,000 customers what they would like from their TravelSIM for their next overseas trip. The response was fantastic and many of the new features (like free to receive calls and data packs in more countries) has come from this customer feedback. 

All this adds up to a superior experience when you next travel overseas.

What happens with my existing credit?

Your existing credit will be transferred to your new SIM and credit expiry extended to 180-days.

What happens with my existing TravelSIM number?

Your existing number will be deactivated and your new TravelSIM will come with a new Australian mobile number.

What happens if I choose NOT to upgrade?

You can still use your existing SIM but will not have access to the cheaper rates, features (including free to receive calls) and Zone 1 Data Packs available with the new SIM.

We recommend you take advantage of this special upgrade offer for loyal customers whilst available.

Can I get a refund of current balance if I choose not to upgrade?

No, your current credit balance and credit expiry will remain as it is currently with your existing SIM card and account.

Can my upgrade SIM be sent to a PO Box?

Sorry, we can only send SIM cards to a residential address.

If I upgrade do I keep the same SIM?

No, when you choose an upgrade offer we will send you a new SIM. (free postage to Australian residential addresses)

How long until I receive my new TravelSIM in the mail?

Your SIM will be sent via standard post and should arrive within 5-15 business days. 

Trusted by over 100,000 Australian Travellers


If you have any questions or feedback, our 24/7 Australian based customer service team is here to help.

Amazing customer service so easy to use!

This was our first trip overseas and the customer service team were incredibly friendly and helpful setting everything up. Would definitely recommend TravelSIM to friends and family as super easy to use!!!

Bazza, QLD

Perfect for me. Simply to use.

It's easy for me to use. Adding value back onto the TravelSIM is so easy and checking the Balance is fantastic and doesn't cost anything to check. Will continue to use it when I travel. I have rang from overseas and the person on the phone was very helpful and solved my issue straight away as I'm not that text savvy. Thank you.

Girt, WA

Great business tool

I use my travel Sim when travelling and at home as a back-up. A great easy to use service with fast balance check and recharge.

Bill, NSW

1 Source: ABS April 2019. 2 Free to receive calls in all Zone 1 and Zone 2 countries and destinations. See full country list here.

Why use the TravelSIM App?

Why use the TravelSIM App?